Conditions of Use

Terms & Conditions

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them when shopping with www.FOB-UK.co.uk

• You can order products displayed on this website online using a debit or credit card.
• On receiving your order, we will send you an e-mail as confirmation.
   

Prices

• Our prices are shown on our website, and include VAT at 17.5% unless shopping from designated British Forces Postal Office (BFPO) VAT free areas

• We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or canceling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.
   
• All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.

Delivery

• Our postage and packing charges cover delivery to destinations within the UK. All deliveries outside of the UK can be quoted, but please contact us for pricing.
• Under our standard service we aim to deliver goods to destinations in the UK within 2-4 working days in most circumstances.  For next day deliveries including Saturdays the orders need to be received and acknowledged by 2.45pm. Please check product pages for any special delivery information relating to specific products.
• Deliveries from FOB-UK are made by a UK courier service. Courier services's will require proof of identification and a signature plus a delivery address and telephone number, or mobile telephone number. Please ensure your delivery address has someone to sign for your goods, or, please leave an alternative delivery details within the special instructions when filling out your shipping form.
• We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
• If it isn’t possible to complete your order we will dispatch what we have in stock immediately and follow up with the rest of your order typically within 14 days.
• Courier Companies only deliver between the hours of 9am-6pm, they cannot give a set time for delivery.
• This does not affect your statutory rights as a consumer.

Returns

We believe that you will be delighted with your product but there may be occasions where you may feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.  For all reasonable return requests such as sizing issues, faulty goods etc we offer a free returns service.  To request a return please email sales@fob-uk.co.uk stating the reason for the return, the original order number, the address the goods are to be collected from, times during which the goods can be returned and a contact number.

Size Queries
To ensure the most efficient service possible to our customers we would strongly advise that you contact us to check on sizing of garments prior to ordering if you are unsure as sizing does vary between manufacturers. This will ensure a more efficient service to our customers.

Boot Fitting Service
At FOB-UK we realise the importance of making sure our customers purchase the right boot for their needs. We are unfortunately unable to Guarantee a Boot Fit for customers who purchase their boots from our internet site.

Unwanted Goods
We ask that you contact FOB-UK either by mail, email or phone to discuss the returns process. If you return the product (having taken reasonable care of it, complete with packaging and all components) within 14 days of the date on which you received it, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods.

Faulty Goods
We ask that you contact FOB-UK either by mail, email or phone to discuss the fault with the product and the returns process. Once informed we will arrange a refund or replacement. In the event of your returning goods to us we will also pay you the cost of the return postage (not applicable to wrong sized footwear or jackets). In this event, please contact us first and we will also advise you how to send the item back to us.  All faulty goods returned to us, have to be sent back to the manufacturer to determine warranty cover, they will also determine whether or not they are able to replace the goods or whether goods will be refunded therefore your receipt must be enclosed. Our manufacturers will not accept goods in dirty or soiled condition, so please ensure that these are cleaned first. There can be delays in this process and we will endeavour to keep you up-to-date with progress.

Returns Address:

FOB-UK Ltd, Unit 28 Heathfield, Stacey Bushes, Milton Keynes, Bucks, MK126HP

In the instance where you return the goods you will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Our Responsibility

• We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
• We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
• This does not affect your statutory rights as a consumer.